“I was one of the people affected by the liquidation of the company who engaged you recently. This news left me devastated over the weekend (tragic I know, but it was stress I didn’t need) and I was unsure what I was going to do or where I stood.

On calling your company on Monday, I had the pleasure of speaking with Tammy. She took ownership of my situation, reassured me that she’d do everything to help me and said she’d get back to me with any news she had. She was true to her word and called me back soon after to say that she’d need to call me on Tuesday or Wednesday with further information as she was unable to speak to the necessary contact until then. Imagine my delight when she called me a couple of hours later to say that she’d spoken to someone who had confirmed that my wedding dress was ready and that Tammy had made arrangements for the dress to be sent to an alternative shop close to where I live. I think I may have embarrassed Tammy as I told her she was an angel and that I loved her, but that wasn’t far from the truth!

I work in Customer Service, and we’re always told the importance of ‘wowing’ your customer and giving feedback. Tammy went over and above what was called for her, and I feel like she’s saved my wedding and more importantly my sanity! I was so impressed by her efficiency, professionalism and her kindness. If she worked for my company, I’d nominate her for an award as she obviously cares about those she deals with. Please, please pass on my gratitude to Tammy and well done for having such a star working for you.

If I were ever conscious of anyone needing the type of services you offer, I would instantly give them your company name because of the quality of service I’ve received even though I am not a Director.”